NEW WORLD SIM CARD FOR INDIAN SEAFARERS

AFTER A LONG TIME THERE IS SOME GOOD NEWS FOR INDIAN SEAFARERS WHO HAVE PROBLEMS COMMUNICATING FROM DIFFERENT PLACES AROUND THE WORLD; RELIANCE HAS BROUGHT OUT A NEW WORLD S.I.M CARD WHICH COULD BE OF GREAT HELP FOR ALL INDIAN SEAFARERS TO CALL THEIR LOVED ONES BACK HOME.I HAVE TRIED TO POST THE RESPONSE I GOT FROM THEM WHICH I HOPE WOULD BE OF GREAT HELP FOR ALL SEAFARERS TRAVELLING ABROAD FROM INDIA.What is Reliance World SIM?

Reliance World SIM is a cost effective solution to stay connected with your family and associates across the globe when travelling abroad. One can use it as a local connection, enjoying the benefits of making and receiving local, national and international calls, while experiencing superior call quality and seamless connectivity.

With our Reliance World SIM; enjoy

·         Single SIM that works across globe

·         No complexity of usage

·         Variety of tariff plan to suit your needs

·         Available in prepaid & postpaid plans.

·         Call India at special rate

·         Enable you to save up to 75% saving over international roaming

·         24x7 Customer Care service.

In which countries can I use the Reliance World SIM?

Reliance World SIM is available for USA, Europe, Middle East, Singapore, China, Malaysia & many more countries.

To view the list of countries and the tariffs where you can use Reliance World SIM, please visit the link below:

http://www.relianceworldsim.info

Will my Reliance World SIM be activated while I am in India?

As per the policy of Department of Telecommunication, Govt. of India; it is mandatory that all SIMs that are provided rental for usage in foreign countries cannot be activated here in India.
It can be activated only when you reach the destination country.

How many countries can I call / text using the Reliance World SIM?

You can call/ text over 160+ countries using the Reliance World SIM.

What documents do I nee to submit if I wish to buy a Reliance World SIM?

In order to buy a Reliance World SIM, you will be required to submit the following documents:

For students / tourists / business professionals:

·         Self attested copy of the first and last page of your Passport.

·         Self attested copy of your Last Credit Card bill / Bank statement / Last BSNL / MTNL bill / Electricity Bill / Latest Postpaid Airtel / Hutch / Idea / Reliance Billl Copy for your current address proof.

·         Self attested copy of your visa or proof of flight tickets

·         Customer Agreement Form (CAF) - signed front and back

·         Reliance World SIM Card Tariff plan (signed)

·         Payment of 499 Rs/- by cash or  cheque. Cheques to be made in favour of "Springdale India" and payable in Mumbai.

For Merchant Navy professionals:

·         Self attested copy of the first and last page of your Passport.

·         Self attested copy of the first page of your CDC

·         Customer Agreement Form (CAF) - signed front and back

·         Reliance World SIM Card Tariff plan (signed)

·         Payment of 499 Rs/- by cash or  cheque. Cheques to be made in favour of "Springdale India" and payable in Mumbai.

Post submission of CAF; you will receive a Welcome call from Reliance Customer Care.

Your SIM gets activated only post you land in your country of destination.

or lost?

What do I do if my Reliance World SIM is stolen or lost?

If your Reliance World SIM is stolen or lost; please Reliance Customer Care immediately at 1-800-3001-3333 and request to block your Reliance World SIM.

Reliance takes no responsibility for the theft, loss or misuse.

How do I recharge my Reliance World SIM?                                                                                             

To recharge the Reliance World SIM, please visit website www.relianceworldsim.info 

How do I start using my Reliance World SIM?

Please ensure your GSM mobile phone is "Unlocked". If it is locked, the network that supplied the phone can probably help.

Activate your Reliance World SIM:

Step 1: Insert your Reliance World SIM into your GSM handset. Ensure your phone is on.
Step 2: Enter the default PIN code i.e. '20000' when in USA & Canada and '10000' when in other countries.

Note: If you forget the PIN, please contact customer care at customercare@reliancepassport.com

How do I make local / national / international calls using my Reliance World SIM?

Making local/national/international Calls

Dial the number starting with the international dial code i.e. '00', '+' or '011' (even if you are calling within a country). For e.g.:

To dial the U.K. number (0) 203 004 3124 from UK or any other part of the world, please dial 00442030043124.

To dial the India number 93xxxxxxxx from UK or any other part of the world, please dial 009193xxxxxxxx

After dialing the number, if any messages like "call not allowed", "Number busy" appears- please ignore the message.

A "Request Sent" message will appear on your mobile screen indicating that your call is being connected.

After a brief pause, you will receive a call. Answer the call you will hear a voice prompt "Please wait while we connect your call". You will be connected to the number dialled.

In case you are not able to make calls as mentioned above, please follow the instructions give below;

Dial - *11*followed by Country code followed by Number followed by #

Example – To dial India number 93xxxxxxxx, dial - *11*9193xxxxxxxx#

Note: Disable Auto-Redial –Reliance World SIM works on Call-Back technology, hence do not enable Auto Re-Dial as this will trigger multiple call back request.

Receiving Calls:

Please note the country code for your Reliance World SIM is 44. Your callers will need to dial your  mobile number starting with the country code. Example: +44xxxxxxxxxx

Sending SMS:

To send a text message always enter '00', '+' or '011' before country code & number.
Example, to send SMS to a number in India, send to + 9193xxxxxxxx or 009193xxxxxxxx

Voicemail: 

Retrieve your voicemail: If your voice mail service is activated, all calls will be diverted to voicemail if you do not answer in time or if your phone is switched off. On receiving a voice mail you will get a text message that you have a new voice mail

Voicemail access: You can access your Voicemail account^^ by dialing 121 from your phone. Your messages play in order of last one received. Voice Prompts will guide you to skip, replay, save & delete message.

Call Forwarding Service:

To activate Call Forward:
Dial: 199 followed by the country code then the number you want to forward the call to:

Example: Forwarding a call to a mobile number in India 93xxxxxxxx
1999193xxxxxxxx
Press send and you get a conformation message back "Incoming call forwarded to 9193xxxxxxxx"

To deactivate Call Forward:
Dial: 199
Press send and you will get a confirmation message back "Call forwarding cancelled"

Using Short Codes

121 Check Voicemail
122 Turn ON Voicemail
123 Turn OFF Voicemail
199 Enable or disable Call Forward
187 Balance Check
154 Reliance Customer Service
133 Forgot Mobile number

What do I do if my SIM is  blocked?

If you have chosen to set up a PIN and have entered it incorrectly three times, your mobile will display PIN Blocked orEnter PUK. If this happens, DO NOT enter your PIN again, but enter your PUK number when prompted. The PUK number is available in the start up kit.

IMPORTANT – If the wrong PUK number is entered, your SIM will be permanently disabled. If this happens, please call Customer Services for a replacement SIM – charges may apply.

Please contact us at: customercare@reliancepassport.com or you can also call us at below mentioned numbers.

While traveling abroad;

Dial '154' from your Passport International SIM or  dial 00 44 203 004 3124^

While  in India:

Call at 1 800 3001 3333

Note:-

In USA & Canada, Please ensure your handset has 850 MHz & 1900 MHz frequency.

In Japan & South Korea - Please ensure your handset is 3G compatible (handset has 2100 MHz frequency).

The SIM will not get activated in India. It can be activated only when you reach the destination country.